An Analysis of Public Safety Call Answering and Event Processing Times
This Research Foundation report collects data on call answering and processing times through a data questionnaire distributed to Public Safety Answering Points (PSAPs). This report analyzes and summarizes the call answer and processing time interval data in response to fire and EMS events (excluding law enforcement data) from a wide spectrum of Public Safety Answering Point (PSAPs) dispatch centers (large, small, urban, rural etc.) in the United States to provide a greater understanding to the NFPA Public Safety Telecommunicator Professional Qualifications Technical Committee who is responsible for developing NFPA 1225, Standards for Emergency Services Communications.
Download the report.